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REMONDIS launches online Client Portal to 24,000 customers

REMONDIS Australia // 11 November 2024

REMONDIS IMS has had the industry’s best online Client Portal for years, and now the same tool has been released to REMONDIS’ 24,000 Commercial and Liquids customers

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All REMONDIS’s customers now have 24/7 online access to submit booking requests, view interactive dashboards for volumes, tonnage, recycling rates, carbon data, and make payments

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A strategic focus on digitisation of waste management to enable and empower customers is driving innovation at REMONDIS

INNOVATION

REMONDIS Australia has launched a 24/7 online Client Portal to make managing waste and recycling services easier for all its customers.

It’s a win for REMONDIS's 24,000 commercial clients, reflecting REMONDIS’s long-time focus on digital innovation to enable and empower customers.

Chief Sales Officer Nathan Radley says, “REMONDIS has offered this platform to our enterprise-scale customers for many years, as one of the benefits of working with our Integrated and Managed Services team. It's a well-tested platform, so we’re confident our Client Portal is the best of its kind in Australia.”

The Client Portal now provides all REMONDIS Australia's customers with 24/7 online access to past and future services, environmental and operational reports, online booking requests, and access to view or pay invoices. Enterprise-scale clients access additional features aligned to their scale and needs.

Reliable, responsive services, enabled by technology

Nathan Radley wants to empower customers with well-designed, easy to use waste management technology.

“We’ve been investing in digitisation and customer-centric digital innovation for more than a decade, with an in-house team and a laser-focus on creating real value for customers.

“We launched the first version of our client portal to our enterprise-scale customers back in 2010, and our specialised in-house team has just kept on improving it in response to feedback from customers and our own staff, adding features and creating new value year on year. By now we’re quite confident we have the best customer portal in the waste management sector.

“Now, by opening up the REMONDIS Client Portal to all our customers – from small businesses to large franchisees, manufacturers, schools, government clients and the whole spectrum of commercial and industrial client we service across the country – we’re making an enterprise-grade waste management application available to all our clients, big and small.”

Features of REMONDIS Client Portal

Booking requests 
Need to reschedule, add or cancel a booking? Log this request on the Client Portal and the local Customer Service team will confirm the change, fast. 

View services 
View all past and scheduled future services on a dashboard, giving REMONDIS's clients 100% visibility of their waste and recycling services. If we were unable to service a bin because access was blocked, or some other issue, there is also a good chance we will include a photo that you can access on the portal.

Real-time service dates, times and weights
The majority of our fleet is fitted with cutting-edge technology that records the date and time of a service, and which can measure the amount of waste collected. This information is transmitted back to our portal in real-time.   

Environmental and operational reports 
Customisable dashboards report carbon emissions, recycling rates, volumes and operational performance data, filtered by company, location or service. 

Payment Portal 
Link to the REMONDIS Payment Portal to pay invoices online, view invoices and statements, and submit disputes.

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Current customers of REMONDIS have been invited to login to the REMONDIS Client Portal and start booking services and viewing operational and environmental data, 24/7 online.

Prospective customers can book a demonstration with a REMONDIS Sales Representative, by calling 1800 860 512. Want to know more, right now? Visit Client Portal resources. 

Want to know more?

Media enquiries

Repute Communications
Matthew Watson
M +61 417 691 884

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